Emergency Services Information

Zoiko Mobile is committed to ensuring the safety and well-being of our customers. This disclosure provides important information about accessing emergency services, including 911 and Enhanced 911 (E911) capabilities, with our mobile services.

911 Emergency Services

Dialing 911: You can dial 911 from your Zoiko Mobile device in the event of an emergency to reach local emergency services, including police, fire, and medical assistance.

Location Information: When you dial 911, your device will attempt to automatically transmit your location information to the nearest emergency call center, known as a Public Safety Answering Point (PSAP).

Potential Limitations: It's important to note that there may be limitations to the availability and accuracy of location information, especially if you are indoors or in a remote area.

Enhanced 911 (E911) Services

Automatic Location Information: E911 services enable the automatic transmission of your device's location information to emergency responders when you dial 911.

Registered Address: It is essential to ensure that your Zoiko Mobile account is registered with an accurate address to facilitate the delivery of emergency services to your location.

Keep Information Updated: If your address changes or if you are traveling with your device, make sure to update your account information to ensure accurate location information is transmitted in an emergency.

Important Considerations

Non-Voice Devices: If you are using a non-voice device, such as a tablet or wearable, you may not be able to make traditional voice calls to 911. Check the device's capabilities and ensure you have access to alternative methods of contacting emergency services.

Battery Life: Ensure that your device is adequately charged or has access to power to maintain the ability to contact emergency services when needed.

Alternative Contacts: In some situations, such as during network outages or when unable to connect to 911 services, it may be necessary to contact alternative emergency contacts or services.

Contact Us

If you have any questions or concerns about accessing emergency services with your Zoiko Mobile device, please contact us at [email protected]. We are here to assist you and ensure your safety and peace of mind.

Zoiko Mobile
5900 Balcones Drive, Suite 100
Austin, TX 78731
Tel: 800-988-8116