- Zoiko Mobile – Support You May Find Here
- Support You May Find Here
Accounts & Billing
- View & Pay Your Bill– Online, AutoPay, and accepted payment methods
- Billing & Charges Explained– Taxes, fees, and payment cycles
- Manage Your Account– Online dashboard & mobile app access
- Dispute a Charge– How to resolve billing issues
- Zoiko Rewards & Promotions– Earn perks and special offers
Network & Coverage
- Check Coverage & Speeds - 5G, LTE, and rural service availability
- Wi-Fi Calling & VoLTE– Seamless calling with better quality
- Report a Network Issue - Outages, slow speeds, and troubleshooting
- Data Prioritization & Fair Use – How speeds may be affected
Bring Your Own Device (BYOD)
- Check Compatibility - Ensure your device works with Zoiko
- How to Activate Your Device - Quick steps for setup
- eSIM Activation - Fast and easy digital setup
Calling & International Services
- Unlimite Talk & Text Plans - Best options for nationwide calling
- International Calling & Rates - Low-cost options for global calls
- Roaming Abroad - Coverage, rates, and add-ons
- Wi-Fi & VoIP Calling - Make calls without using cellular data
Device Setup & Support
- Set Up Your Phone - Android, iPhone, and APN settings
- Troubleshooting Common Issues - Connectivity, SMS, and calls
- Lost or Stolen Phone? - Lock, track, or replace your device
Switching & Number Porting
- Keep Your Number - Transfer to Zoiko seamlessly
- How to Switch to Zoiko - Steps to bring your phone and plan
- Moving Away from Zoiko? - Port your number to another carrier
Device Setup & Support
- Zoiko Device Protection Plans - Coverage for loss, theft, and damage
- File a Claim - Get a replacement device quickly
- Account Security & Fraud Protection - Stay safe from scams
Plans & Add-Ons
- Compare Plans & Pricing - Find the best fit for your needs
- Prepaid vs. Postpaid - Key differences explained
- Add Data, Hotspot & Features - Customize your plan
- Zoiko Family Plans - Multi-line discounts and shared data
Network Updates & Policy Changes
- 3G Shutdown & Upgrades - Transitioning to 4G/5G
- Terms & Conditions - Fair use, privacy, and policies
- Data Privacy & Security - How Zoiko protects your information
Customer Support & Self-Service
- Contact Zoiko Support - Chat, phone, and store locations
- Self-Service Tools - Manage your account, billing, and troubleshooting
- Accessibility & Special Services - Support for hearing/vision needs
Account
& Billing
How billing works
with Zoiko
Network
Switch
What you need to know
about keeping your number
Buy Calling
Plans
Preparing your phone for
roaming with zoiko
Calling
Abroad
Preparing your phone for roaming with zoiko
Activate Zoiko
Mobile SIM
Simple process to begin your billing month and start using your new plan
Calling
Abroad
Preparing your phone for
roaming with Zoiko
Android
and Zoiko
Setting Up your android phone
for roaming with Zoiko
Phasing Out
3G (USA)
3G on phone out
Popular Articles
Account
& Billing
How billing works
with Zoiko
Network
Switch
What you need to know
about keeping your number
Calling
Abroad
Preparing your phone for roaming with zoiko
Buy
Calling Plans
Preparing your phone for
roaming with zoiko
Calling
Abroad
Simple process to begin
your billing month and start
using your new plan
Activate Zoiko
Mobile SIM
Simple process to begin your billing month and start using your new plan
Android
and Zoiko
Setting Up your android phone
for roaming with Zoiko
Phasing Out
3G (UK)
3G on phone out
Android
and Zoiko
Setting Up your android phone
for roaming with Zoiko
Phasing Out
3G (UK)
3G on phone out
Hello there, friend! I'm Daisy, the Golden Retriever - and sister of Zoikie and the most helpful dog in the pack!
- Need a paw with something? Our Help & Support team is here to assist you! Whether you have a question about your plan, need help with your device, or just need some friendly advice, we're here to lend a listening ear and a helping paw.
- Just like I always help my human friends, our support team is dedicated to making sure you have the best experience with Zoiko Mobile.So don't hesitate to reach out - we're always here to help! #ZoikoMobile #HelpAnd Support
- Got Questions? Zoiko's Got Answers!
How do I contact Zoiko Mobile customer service?
If you have any questions or need assistance, our customer service team is here to help! You can reach us by email at [email protected] or by phone at 1 800 477 1477. We’re ready to assist you with anything you need.
How can I check my network coverage?
To check if Zoiko Mobile has coverage in your area, simply visit our coverage map on the website. You can also use our app for real-time coverage updates and more detailed information.
How do I activate my SIM card?
Activating your SIM card is easy! After receiving it, simply follow the instructions included with your SIM or visit our activation page on the website. Need help? Our customer support team is available at [email protected] or 800-477-1477.
How do I activate eSIM on my iPhone or Android device?
For iPhone (iOS):
- Go to Settings > Cellular > Add Cellular Plan.
- Scan the QR code sent to you or enter the details manually if needed.
- Follow the on-screen prompts to complete activation.
Need help? We’re just an email away at [email protected] or call us at 800-477-1477.
For Android:
- Go to Settings > Network & Internet > Mobile Network > Add Carrier.
- Scan the QR code or enter the activation details.
- Follow the instructions to finish setting up your eSIM.
For assistance, feel free to contact us at [email protected] or 800-477-1477.
