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iPhone shows a carrier name
Seeing something other than “No SIM restrictions”?
Phone unlock helpUnlock your phone.
Unlock your phone.
Keep your options open.
Check whether your device is carrier-locked, get help from the original carrier, and see if it can work with Zoiko Mobile.
Your original carrier controls the lock. Zoiko can’t unlock a phone locked by another carrier, but we can help you understand the steps and check your phone works with us.
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On iPhoneSettings › General › About“No SIM restrictions”may mean your iPhone is unlocked.
1First, check your lock status
See what your phone says.
Choose your phone type for the steps. Menus can vary by software version.
Check your iPhone
- 1Open Settings.
- 2Tap General, then About.
- 3Scroll to Carrier Lock.
- 4“No SIM restrictions” may mean your iPhone is unlocked. Anything else usually means it’s locked.
Menu names can differ by iOS version.
Never pay for unlock codes or software from third-party sellers. Only your original carrier can unlock your phone safely.
I can’t find this setting What did you find?
This is what you see on your phone. It isn’t a carrier-verified record.
2Who originally sold the phone?
Choose the carrier that originally locked your phone.
We’ll show that carrier’s published policy and link you to its official unlock page. This is guidance only, not an eligibility check.
Consumer
AT&T
What AT&T publishes
- Device bought more than 60 days ago.
- Device fully paid off.
- No loss, theft or fraud flag on the device.
- Account meets AT&T’s current conditions.
Not every AT&T device qualifies after 60 days. AT&T makes the final decision.
View AT&T unlock instructions Your carrier makes the final decision. Zoiko can’t see or change your carrier account.
3Common issues
Sorting out the tricky bits.
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Android menus look different
Every brand and software version is a little different.
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Asked for a SIM PIN or PUK
That’s a SIM card lock, not a carrier lock.
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Still paying for the phone
Carriers usually require the phone to be paid off first.
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Reported lost or stolen
Only the carrier can review this kind of restriction.
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Unlock code sellers
Paying a third party for unlock codes or software is risky.
What happens next
Your status, and the right next step.
Unlocked doesn’t automatically mean your phone works with Zoiko. A compatibility check is always the next step.
Unlocked (from your phone)
Next, check compatibility with Zoiko.
Ready to activate?Not yet
Locked
Ask your original carrier to unlock it.
Ready to activate?No
Unlock request pending
Check the status with your carrier. Pending isn’t approved.
Ready to activate?No
Carrier restricted
Contact the carrier. There’s no workaround for lost, stolen or fraud restrictions.
Ready to activate?No
Not sure
Follow the steps above, or ask our team for help.
Ready to activate?No
Compatible (checked by Zoiko)
Your phone passed our compatibility check.
Ready to activate?Subject to all checks
4Get help
Next steps and support.
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Keep these separate
- Unlocking: handled by your original carrier.
- Compatibility: checked by Zoiko with our network partner.
- SIM PIN / PUK: a SIM card lock, not a carrier lock.
- Number transfer: a separate, secure process. Don’t cancel your old service first.
- Financing: unlocking or switching doesn’t pay off a device balance.
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Unlocking questions, answered.
About these policies
Carrier facts on this page reflect each carrier’s public policy as reviewed on November 6, 2026. They aren’t a live eligibility check. Always confirm with your carrier.
No. Only the carrier that originally locked your phone can unlock it. We can help you understand the steps and check whether your phone works with Zoiko.