- ILD Consumer Agreement
Introduction
This ILD Consumer Agreement ("Agreement") sets forth the terms and conditions that apply to your purchase of services from Zoiko Mobile. By using the services, you agree to the terms and conditions in this Agreement and any updates that may be made. If you do not agree, do not purchase or use our products. For questions, contact Customer Care at (800) 988-8116.
Please also review Zoiko Mobile's:
- Terms & Conditions
- Privacy Policy
- MyZoikoMobile App End User License Agreement
- Auto Pay Authorization
- Rate Plan Details
- Other Terms & Policies
These documents may apply to your purchase and use of our products and services.
Definitions
- Account: Refers to usage within a billing cycle for a predetermined set of international destinations purchased through Zoiko Mobile and/or a prepaid balance linked to your phone number.
- Elite Telecom (“We,” “Our,” and “Us”): Refers to NetworkIP, LLC (d.b.a. Elite Telecom).
- Client: Refers to Zoiko Mobile Inc., its distributors, or authorized retailers.
- Service: The International Long Distance (ILD) service provided by Elite Telecom, allowing calls to international destinations.
- Consumer (“You,” “Your”): The end-user of the service and account holder.
This Agreement, including any posted service descriptions, disclosures, and terms, applies to all consumers.
Charges and Payment
Price, Feature, and Rate Changes
We may change the pricing, features, or availability of the service at any time. Such changes will take effect once posted on our website. Rates for calls made to available destinations are subject to change without prior notice.
- PAYG ILD Service expires 30 days after purchase and is billed in one-minute increments.
- Unlimited ILD Service:
- For personal, non-commercial use only.
- “Unlimited” means no per-minute charge but is subject to reasonable use.
- Each account may call up to 10 unique destinations per month.
- Call destination limits reset monthly upon renewal.
- Zoiko Mobile may monitor and limit excessive or unreasonable usage.
For questions regarding rates or available destinations, contact Customer Care at (800) 988-8116.
Refunds & Billing Disputes
- Refunds: Prepaid services are non-refundable except in cases of unauthorized charges, service failures, or billing errors.
- Billing Disputes: If you believe you were incorrectly charged, contact Customer Care within 30 days of the charge date. Failure to dispute within this period waives your right to a refund or adjustment.
Suspending or Canceling the Service
We reserve the right to suspend, restrict, or terminate your account without prior notice if:
- We suspect fraudulent or unlawful activity.
- Your usage is inconsistent with reasonable personal use.
- You violate any laws, rules, or regulations.
If your account is suspended or terminated, remaining balances will not be refunded.
Service Availability & Network Reliability
- We do not guarantee uninterrupted or error-free service.
- Service may be temporarily unavailable due to maintenance, network issues, or external factors.
- We are not liable for service interruptions but will make reasonable efforts to restore connectivity.
Privacy & Data Protection
- Zoiko Mobile collects, stores, and processes your personal data in compliance with U.S. privacy laws.
- Your data may be used for service improvements, fraud prevention, and customer support.
- We do not sell your personal data to third parties.
- For details, see our Privacy Policy on zoikomobile.com.
Intellectual Property
- All Zoiko Mobile and Elite Telecom trademarks, service marks, logos, and intellectual property belong to their respective owners.
- You have no right to use these marks unless explicitly authorized.
Intellectual Property
You agree to indemnify and hold harmless Elite Telecom, Zoiko Mobile Inc., and their affiliates from any claims arising from:
- Your use of the service.
- Misuse of the account.
- Violation of this Agreement.
Limitations of Liability
- We are not liable for any incidental, consequential, or punitive damages.
- This includes claims related to service failures, lost profits, or business disruptions.
- These limitations apply whether the claim is based on contract, tort, statute, fraud, or misrepresentation.
Dispute Resolution & Governing Law
- Governing Law: This Agreement is governed by the laws of the State of Texas.
- Dispute Resolution:
- Disputes must first be addressed through Customer Care at (800) 988-8116.
- If unresolved, disputes will be handled through binding arbitration in Texas, per the American Arbitration Association (AAA) rules.
- You waive your right to a class-action lawsuit.
Changes to the Agreement
- Zoiko Mobile may update this Agreement at any time.
- Updated versions will be posted at zoikomobile.com.
- To request a copy, call (800) 988-8116.
